Return & Refund Policy – ADHD Relief Shop

At ADHD Relief Shop, we are committed to providing safe, reliable, and high-quality ADHD medication across the UK. Because we sell prescription-only medication, returns are strictly regulated for safety and legal reasons. Please read our policy carefully before placing your order.

1. Can You Return Medication?

For safety and legal reasons, we cannot accept returns of prescription medication once it has been dispensed. This is in compliance with UK pharmacy regulations and ensures that all medication remains safe, uncontaminated, and legally compliant.

What this means:

  • No returns on opened or dispensed medication
  • No returns on sealed medication once it has been shipped

2. Refunds

Refunds are only offered in the following circumstances:

  1. Incorrect Orders:
    • If you receive the wrong medication or dosage due to an error on our part
    • Contact us immediately at [email protected]
    • Provide your order number and a description of the issue
  2. Damaged Packages:
    • If your order arrives damaged or compromised
    • Contact us within 24 hours of delivery
    • Provide photos of the package and contents for verification

Refund Process:

  • Once your claim is verified, we will issue a refund to your original payment method
  • Refunds typically take 5–7 business days to process, depending on your payment provider
  • Shipping fees are non-refundable, except in cases of error on our part

3. Exchanges

Due to the nature of prescription medication, we do not offer product exchanges. If you require a different dosage or medication, a new prescription is required, and a separate order must be placed.

4. How to Contact Us

If you have a question about your order, need to report damage, or request a refund, contact us:

Email: [email protected]
Phone: [Insert Phone Number]
Business Hours: [Insert Business Hours]

We aim to respond to all inquiries within 24 hours on business days.

5. Shipping & Delivery Issues

ADHD Relief Shop ensures fast, discreet delivery across the UK. If your order is lost or delayed, contact us immediately. We will investigate with the courier and provide a resolution, including reshipment or refund if the issue is our responsibility.

6. Safety & Compliance

All returns and refund requests are handled in accordance with:

  • UK pharmacy regulations
  • MHRA guidelines
  • Prescription-only medicine (POM) regulations

This ensures your safety and compliance with the law while providing peace of mind when ordering ADHD medication online.

Summary:
At ADHD Relief Shop, we prioritize your safety, privacy, and satisfaction. While returns of prescription medication are not permitted, we support our customers fully in case of shipping errors, incorrect orders, or damaged deliveries. Our goal is to make buying ADHD medication online in the UK safe, reliable, and discreet.